Bugs and Technical Support
Troubleshooting Guide
Operating system: Windows
Error: "MSVCR120.dll is missing"
- uninstall the SuperDecisions application going through the Control Panel
- go to this link
- download the Visual C++ Redistributable Packages for Visual Studio 2013 (e.g. vcredist_x86.exe)
- install the downloaded file and restart your computer
- re-install SuperDecisions
How to choose low definition vs. high definition version SuperDecisions for v2.10
- The difference between the low and high definition versions is the size of the fonts displayed in the application.
-
To check what is the best version for your current display settings, first download this model file:
SuperDecisions File
-
Open the file using SuperDecisions and if the fonts are too big
like in the following picture then you need to uninstall your
current version and install the low definition version
-
If you think that the fonts that you see are too small then you
need to use the high definition version, download the following file:
SuperDecisions File
-
Open the file using SuperDecisions and if the fonts are too small
like in the following picture then you need to uninstall your
current version and install the high definition version
How to choose low definition vs. high definition version SuperDecisions for v3.2
- The difference between the low and high definition versions is the size of the fonts displayed in the application.
-
To check what is the best version for your current display settings, first download this model file:
SuperDecisions File
-
Open the file using SuperDecisions and if the fonts are too big
like in the following picture then you need to uninstall your
current version and install the low definition version
-
If you think that the fonts that you see are too small then you
need to use the high definition version, download the following file:
SuperDecisions File
-
Open the file using SuperDecisions and if the fonts are too small
like in the following picture then you need to uninstall your
current version and install the high definition version
Operating system: Mac OS X
MacOS X security sometimes does not allow the installation of applications downloaded from other websites instead of the App Store.
When you try to install it, it will throw an error message that “the app is damaged and can’t be opened.” This error makes you believe
that the downloaded app is corrupted. It is not. However, this is a simple issue that can be corrected based on your macOS (Operating
System) version.
To find out which version you have, go to the Apple icon (at the top left corner of your screen) and click it. Select "About This Mac". In the pop-up window, you will see the name of your current operating system.
For older versions of the macOS (prior to October 2019): El Capitan, Sierra, High Sierra, or Mojave, scroll down for the installation guidelines.
For newer versions of the macOS (after October 2019), Catalina, Big Sur, Monterey, or Ventura follow these guidelines.
Installation guidelines for newer Mac operating systems
If you have a newer macOS version: Catalina, Big Sur, Monterey, or Ventura, follow these steps:
- After downloading the SuperDecisions file, you will find it in the Downloads folder on your Mac. Copy and paste it from there to your Applications folder.
- Next, open the Terminal by going to the top right of your screen and clicking on the magnifying glass (the Spotlight Search icon).
- Copy the following command and paste it into the Terminal, then hit return to execute it:
sudo xattr -rd com.apple.quarantine /Applications/SuperDecisions.app - When the Terminal asks for a password, please type your Mac computer password. (Note: Don't paste it in, you must type it.) It will not appear on the screen, but don't worry, it's there. Then hit return.
- Then go to your Applications folder and double-click SuperDecisions to install it.
- If everything went OK, you will see a pop-up window asking for the SuperDecisions serial key. The serial key was given above, or you can find it here.
You can also check the above steps in the video:
Installation guidelines for older Mac operating systems
If you have an older macOS version: El Capitan, Sierra, High Sierra, or Mojave, follow these steps:
- After downloading the SuperDecisions file, you will find it in the Downloads folder on your Mac. Copy and paste it from there to your Applications folder.
- Locate the Apple icon (at the top left corner of your screen) and click it. Then select System Preferences.
- Under System Preferences, select Security & Privacy.
- Under Security & Privacy select the General tab.
- Select Anywhere under "Allow apps downloaded from".
- In case you don’t have the option “Anywhere”, you have to open a Terminal by going to the top right of your screen and clicking on the magnifying glass (the Spotlight Search icon). Copy and paste the following command, then hit return to execute it:
- sudo spctl --master-disable
- When the Terminal asks for a password, please type your Mac computer password. (Note: Don't paste it in, you must type it.) It will not appear on the screen, but don't worry, it's there. Then hit return.
- Then go to your Applications folder and double-click SuperDecisions to install it.
- If everything went OK, you will see a pop-up window asking for the SuperDecisions serial key. The serial key was given above, or you can find it here.