Sample Models

Model 2.76: ANP BOCR - Amazon Prime Customer Satisfaction (2021)

Short Description

Since COVID19, between the months of March and May, reports of many customers losing packages, receiving their items well past their 2-day shipping date, and other similar issues have skyrocketed. It has been a difficult time as the company has decided to prioritize healthcare items over other items which has in turn caused the issue of later and later deliveries. Collectively, we have discussed and chosen three alternatives that best align with the companies goals and customer satisfaction limits, especially during this unknown time of the pandemic and those that might occur in the future.

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